Privacy policy

Last updated 13 October 2026

MCD | Melissa Colborne Dietitian (“MC Dietitian”, “we”) is a registered dietitian practice in Cape Town, South Africa. This policy explains how we handle your personal information in the MC Dietitian app (app.mcdietitian.com) and during your coaching programme, in line with the Protection of Personal Information Act (POPIA) and, for clients in the UK and EU, the GDPR.

Who is responsible

Melissa Colborne is the responsible party and Information Officer. Contact: melissa@mcdietitian.com.

What we collect

• Contact details: name, email address, phone number and location.
• Health and nutrition information you share with us: goals, measurements, weight, dietary needs, allergies, intolerances, relevant medical information and optional progress photos.
• Your meal plans, check-ins and the habits you log in the app.
• Billing records: invoices and payment status (we do not store card or bank login details).
• Sign-in information: your email address, and if you choose “Continue with Google”, your name and email address from Google. We do not receive your Google password or access your Gmail, contacts or files.

Why we use it

To provide your dietetic coaching: preparing personalised meal plans, tracking your progress, running check-ins, invoicing, and contacting you about your programme. Health information is used only for your care, with your consent, and is never sold or used for advertising.

Who can see it

Only Melissa and any staff member she authorises, using password and two-step verification. You can only ever see your own information. We use trusted service providers to run the app: Supabase (secure database and file storage, hosted in the United Kingdom), Vercel (app hosting) and Google Workspace (email). Your information is stored outside South Africa with providers that offer adequate protection, as POPIA requires, and you consent to this when you join the programme.

How we protect it

Information is encrypted in transit and at rest, access is restricted per person, progress photos are private and only shown through short-lived links, and changes are recorded in an audit log.

How long we keep it

For as long as you are a client and afterwards for as long as health-professional record-keeping rules require. When your programme ends, your access to the app ends; your records are kept securely and are not deleted unless the law allows it and you ask us to.

Your rights

You may ask to see, correct or receive a copy of your information, withdraw consent (for example for progress photos), or object to its use. Email melissa@mcdietitian.com. If you are unhappy with how we handle your information, you may complain to the Information Regulator of South Africa (inforegulator.org.za), or to your local data-protection authority if you live in the UK or EU.

Cookies

The app only uses the cookies needed to keep you signed in. There is no advertising or tracking.